This policy explains what personal information Resolution Focused International (Cost & Claim) Consultant (Pvt) Ltd collects through rficcc.com, why we collect it, and what we do with it. We are the data controller for that information. Our office is at 41 Cheenagaha Kotunna Road, Depanama, Pannipitiya, Sri Lanka, and our business registration number is PV 00239746.
What we collect
We collect only two kinds of information through this website.
- What you tell us. When you send an enquiry or request a fee proposal, you give us your name, email address, telephone number and whatever you write in the subject and message fields. Nothing else on this site asks for personal information: there is no account to create, no newsletter to subscribe to, and nothing to buy.
- What your browser sends. Our hosting and content delivery providers record ordinary technical information such as IP address, browser type, the pages requested and the time of the request. This is used to keep the site running securely and is not used to build a profile of you.
Why we use it
We use enquiry details to answer you, to discuss a possible engagement, and to keep a record of correspondence about that engagement. We do not sell or rent personal information, we do not share it with anyone for marketing, and we do not send marketing email.
Who else can see it
Two service providers handle this data because they operate the site: our web host, MilesWeb, whose server is in Mumbai, India, and Cloudflare, which delivers and protects the site. Enquiries sent to us by email are held by our email provider. Each of them processes the data on our behalf. We will also disclose information if the law requires it.
Where it goes
Because those providers operate internationally, information submitted through this site may be processed outside Sri Lanka. If you are in the European Union or the United Kingdom and want to know more about the safeguards that apply, write to us and we will explain.
How long we keep it
Enquiries that do not lead to an engagement are kept only while there is a reason to keep them, and generally no longer than two years. Where we are engaged, project correspondence is retained for as long as our professional and contractual obligations require.
Security
The site is served over an encrypted connection and access to enquiry records is limited to those who need it. No website can promise perfect security, and we ask you not to send confidential project documents through the enquiry form. Contact us first and we will agree a non-disclosure agreement.
Your rights
You may ask what we hold about you, ask us to correct it, or ask us to delete it. Write to [email protected] and we will respond. If you are covered by the GDPR or the UK GDPR you also have rights to object to processing, to restrict it, and to complain to your national supervisory authority.
Cookies
Cookies are covered separately in our Cookie Policy.
Changes
If this policy changes, the revised version will appear here with a new date below.
Contact
Questions about this policy, or about information we hold: [email protected].